Articles by Melissa Schigoda

About Melissa Schigoda

Melissa Schigoda is the Director of Performance and Accountability for the City of New Orleans and has her PhD in International Development from Tulane University where she studied the use of information in complex adaptive systems.

A Book Review of A New City O/S: The Power of Open, Collaborative and Distributed Governance

The book highlights examples of how local governments are already applying principles of user-centered design and government that acts in time. Before launching their “Customer Choices” program, visiting the Indiana Bureau of Motor Vehicles was an inconvenient experience for residents to say the least. The new program dramatically improved customer satisfaction rates by allowing residents to access their services through partner dealerships or online, schedule appointments for in person visits, and monitor wait times.

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