3 Lessons from Chula Vista to Help Clarify A Smart City Vision
After Chula Vista voters approved a sales tax increase in 2016 to pay for a large backlog of deferred maintenance, the proverbial telephones at City Hall started ringing off the hook. Vendors were offering all kinds of smart streetlights, smart irrigation controllers, smart traffic signals and more.
At the same time, the City and the Port of San Diego were preparing to launch a 530-acre waterfront redevelopment that would transform an underutilized industrial site into a high-tech recreational, residential and resort destination. With unprecedented energy efficiency targets, the Chula Vista Bayfront project would require new and innovative technologies.
We knew we had many opportunities to be a smart city, but with so many factors at play it was difficult to know if we were making the right decisions. Should we do streetlights or irrigation first? Could our city network support a new Voice-over-IP telephone system? How could we ensure equity in technology and data deployments?
Our Strategic Roadmap Approach
Balancing competing priorities in a time of rapid change and limited resources is no simple task, so we set out to create a strategic roadmap. We needed a coordinated approach that could clarify for everyone — ourselves, constituents, vendors — what we wanted to do and how we were going to do it:
- The outcomes we want to achieve for our community.
- The policies we need to put in place to enable our work.
- The technological initiatives that will help us deliver.
- The key performance indicators that will tell us if we are on the right track.
Over the course of about six months, we worked with a consultant, Madaffer Enterprises, to conduct extensive interviews with key stakeholders in the city organization and also out in the community.
We sorted through existing documents we had – our Chula Vista Smart Waterfront Assessment reports, our General Plan, our Climate Action Plan, the strategic plans of individual departments — and looked for areas where we could find common goals and common problems that could be solved with technology and data.
We ended up with a set of four overarching goals, focusing on connectivity, responsiveness, transparency and innovation. Those goals filtered down to 10 specific objectives and 39 initiatives.
And in the year since we’ve been implementing the roadmap, we’ve learned a few things.
1. Collaboration is key to making big things happen.
Traditionally, cities have used technology to solve specific problems within a particular program or department. The library, for example, has its own database to track patrons. The public works department operates its own sensors to control traffic signals. The growing connectivity and integration of technologies, however, is creating new opportunities for efficiency and problem-solving.
One of the key elements of our smart city strategic roadmap was to establish new and effective ways for knowledge sharing, information gathering, and decision making through the establishment of a Smart Cities Working Group which consists of the City Manager, key department heads, and Police and Fire departments. This group of city leaders meets monthly to talk specifically about various technology initiatives. These regular conversations have yielded valuable insights and discussions: As we plan for a network of smart irrigation sensors, can we accommodate other network needs within the city? How can we use new fiber-optic connections between traffic signals to support economic development and public safety efforts?
Collaboration also extends beyond City Hall. Unlike a city like New York, where most government functions are under the purview of the municipal government, a city the size of Chula Vista (population 268,000) or smaller has to collaborate with regional partners, such as school districts, hospital districts, water districts, the port district, and neighboring cities. By keeping dialogue open and working together on major projects we’ve opened up new opportunities for economic development, smart cities pilot initiatives and education.
2. Get public buy-in.
In addition to the public outreach we developed our own roadmap, and we’ve also engaged in targeted community engagement efforts related to specific smart city programs.
As our police department has launched and expanded its use of small unmanned aerial systems to respond to emergencies, we’ve been upfront with our community about how drones are being used. We’ve given people the opportunity to weigh in on internal use policies and provided opportunities for comment and discussion in public meetings. We’ve also been transparent about who is involved in the program and who the public can contact for more information.
And as we’ve begun to spend that additional sales tax revenue, we’re taking extra steps to make sure our community knows. We’re setting up a website that helps people track progress on specific projects, without getting too deep into technical jargon.
3. Learn from others but run your own race.
Chula Vista finds great value in participating in various forums, such as Meeting of the Minds, that bring together city practitioners from all over the world to share ideas. Some have a global focus while others have more of a regional emphasis. We find it useful to talk to counterparts in other cities who are experiencing some of the same challenges we are.
At the same time, however, we stay focused on unique opportunities and issues that are specific to Chula Vista. We know that just because a trash can sensor delivered results in one city does not mean it’s the best use of funds in our community. With our strategic roadmap in hand, we know what our priorities are and we know what challenges we need to tackle first.
Pay What You Can
This is a challenging time for non-profits and convening organizations like Meeting of the Minds. We're asking our audience to support MeetingoftheMinds.org with a pay-what-you-can donation.
Leave your comment below, or reply to others.
Please note that this comment section is for thoughtful, on-topic discussions. Admin approval is required for all comments. Your comment may be edited if it contains grammatical errors. Low effort, self-promotional, or impolite comments will be deleted.
Read more from MeetingoftheMinds.org
Spotlighting innovations in urban sustainability and connected technology
As cities continue to fight against COVID-19, citizens are changing their commuting preferences to adjust to a new way of life. Cities across the globe have experienced significant increases in the number of pedestrians, cyclists, and private cars on the roads as a result of public transport restrictions and social distancing requirements. This has created many new challenges, as cities previously dependent on public transport must now adapt to accommodate more vulnerable road users, such as pedestrians and cyclists.
It is critical to pause, reflect, and recognize that cities who are not equitable will always be in recovery mode. Inequity is a noted stress in the language of resilience shocks and stresses. It increases the probability and severity of shocks – like social uprisings and the civil unrest we have seen unfold. This holds true for a vast range of other natural and man-made shocks.
is a comprehensive model that leverages behavioral change science and financial rewards to fulfill the mission of reducing carbon emissions from the residential sector. It was developed pre-pandemic, but it has shown to be resilient in the face of the pandemic-changed social environment and even relieves some of the stressors that we’re dealing with as we try to find our way to a post-pandemic world.
By understanding human habits and what motivates people to change, the 3-2-1-GO! model integrates various triggers to help shift behavior. These triggers include: make it easy, make it fun, make it personal, make it social, make it competitive, and make it rewarding.
Everyone likes a financial reward, so we’re rewarding residents that make positive lifestyle decisions with tangible, financial rewards from our local business community.