New software and smart design can be altogether transformational for archaic policy systems and the day-to-day experience of interacting with government. This session will dive into how new, agile software development is enabling the way government does procurement, improves the user (citizen and non-citizen) experience, and increases transparency, efficiency, and accountability. This session will touch on technology innovations at the federal and local level regarding immigration services, healthcare, voting and the fiscal health of cities – all core functions that make cities equitable, sustainable and livable.

  • Moderator: Adam Hecktman, Director of Technology and Civic Innovation, Microsoft (Chicago)
  • Dana ChisnellCo-Founder, Center for Civic Design & Consultant, US Digital Service, The White House
  • Lourdes GermanDirector, International & Institute-wide Initiatives, Lincoln Institute of Land Policy & Director, The Civic Innovation Project
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