Articles by Benson Chan

About Benson Chan

Benson Chan is a Senior Partner at Strategy of Things, a Silicon Valley based innovation consultancy that brings science, breakthrough strategies and disruptive digital technologies to help cities become smarter and more responsive. Benson brings 25 years of innovation management experience to solve complex problems in new ways.

The Smart City is Enabled and Sustained by Trust

For city residents and businesses, trust is closely aligned with outcomes. When a city creates services that consistently provide the outcomes residents and others expect and rely on, at a fair cost, then a sense of trust is earned and reinforced. Residents expect that the bus service gets them to work and back home safely and on time everyday. When that occurs consistently, they will trust and rely on the bus as their main commute choice.