The Smart City is Enabled and Sustained by Trust
For city residents and businesses, trust is closely aligned with outcomes. When a city creates services that consistently provide the outcomes residents and others expect and rely on, at a fair cost, then a sense of trust is earned and reinforced. Residents expect that the bus service gets them to work and back home safely and on time everyday. When that occurs consistently, they will trust and rely on the bus as their main commute choice.