12 KPIs to Evaluate Success of Urban Micro-mobility Programs
Who will you meet?
Cities are innovating, companies are pivoting, and start-ups are growing. Like you, every urban practitioner has a remarkable story of insight and challenge from the past year.
Meet these peers and discuss the future of cities in the new Meeting of the Minds Executive Cohort Program. Replace boring virtual summits with facilitated, online, small-group discussions where you can make real connections with extraordinary, like-minded people.
Is micro-mobility helping or hurting our cities? There are many questions helping to frame this issue in communities all around the world.
- Are the benefits to users of this new niche of transportation services greater than the frustrations experienced by those in our communities who don’t use them?
- Does improved connectivity outweigh new injuries and, in some cases, fatalities documented since their introduction?
- Does micro-mobility encourage a shift away from single occupancy car trips more than vehicles such as e-scooters eat into walking, bicycling, and public transport trips?
- To what extent can we justify the reduction of some longer-distance walking trips as an improvement to equity?
- Will the vehicles we are planning for today even be here tomorrow?
Presently, we have a basic profile of micro-mobility through statistics such as vehicle and trip counts, but it is clear from our conversations with many cities, operators, and other stakeholders, that we all seek better ways to measure how well these programs are working in our communities. While every city is unique, and while micro-mobility is arriving at different times and in varying scales to cities, we submit it is still possible to identify common themes that span the globe from which we can measure success.
In the past few years, micro-mobility services have been arriving at unprecedented speed and scale to cities that are oftentimes ill-prepared to manage them. Typically, these services are introduced by private operators and are deployed as a “floating” system, meaning that only the vehicles themselves are physically present in public spaces. Legislation does not clearly define these new vehicles, and new business models do not fit neatly into existing methods of managing private businesses in public spaces.
The transportation community has responded by producing several helpful publications on the topic of micro-mobility, bringing more clarity and understanding to this phenomenon, documenting the growth and expansion of programs in cities, and providing guidance on good practices. Nonetheless, cities and operators still find it difficult to know if their micro-mobility programs are serving the community well, and how well the elements of their programs compare to other cities around the world. What is still needed is an easier way to measure what it means to have a successful program.
At Ramboll Smart Mobility we wanted to push the discussion away from general statistics about micro-mobility, and towards the identification of strategic goals and tangible key performance indicators (KPI). The KPIs can be measured by any city to better understand how successful and sustainable they are in providing new mobility options to their communities, and where they can improve.
We have thus identified a set of common strategic goals that we believe any city or operator would want to achieve. We have done so by considering perspectives, anecdotes, experiences, and factual data from a range of stakeholders and participants in the micro-mobility community, including: 15 cities, public transit agencies, micro-mobility operators, surveys of the general public, micro mobility focused data management services, and regional expert organizations. We then used a simple methodology to propose some potential KPIs that can be adopted by cities to gauge the sustainability of their micro-mobility programs, as well as compare themselves to other cities around the world.
There is an intentional emphasis on e-scooters in the study, but the effort and the outcomes are intended to apply to micro-mobility as a whole.
The Scope of the Study
The study was possible thanks to contributions from many sources. In the early stages of structuring our effort, we recognized that while there were quite a few publications available and being released about micro-mobility, many of them were focused on a specific city or region or contained general advice and metrics about micro-mobility programs. We wanted to build on these publications to expand the ways of describing micro-mobility programs beyond the summary statistics of fleet size and trip counts, towards metrics that enabled cities to better gauge the success of their efforts.
Our team collected and reviewed the state of practice available via existing studies, publications, and articles to better understand what cities were up to and how their efforts related to the establishment of universal strategic goals. This effort was admittedly not comprehensive, but the spectrum of references considered allowed us to form a strong basis for more targeted input sources. With this foundation we then pursued three data input channels.
- Operational Data: Our team was able to evaluate some of the data available to the City of Hoboken, NJ via its data management platforms, RideReport, and Populos. In addition, we discussed the use of specific data sets with both Lime and Voi.
- Municipal Interviews: A major source of our inputs came from one-to-one interviews with municipal officials, operators, and other major actors in the micro-mobility theatre, such as NACTO in North America and POLIS in Europe. We conducted short interviews via phone or online conferencing during which we asked targeted questions about local activities related to the themes presented herein, and specifically about approaches to the strategic goals.
- Public Surveys: Several public surveys had already been conducted in cities such as Portland and Paris. We considered these results and worked in collaboration with the City of Hoboken to identify more targeted questions that could build upon the in-depth survey already planned for the ending days of Hoboken’s six month micro-mobility pilot program. In addition, a City Councilmember in Hoboken had polled the local constituency with a single-question email survey using data analytics by Involved to gather opinions about the pilot program. These data were useful in validating the City’s survey as well as identifying interesting trends.
In total, our research included 15 cities: six in North America, seven in Europe, and two in Asia-Pacific:
We believe the outcome is a strong representation of the successes and challenges that cities of all sizes are experiencing, from unique legislative hurdles faced each location, to the universal needs that every city shares as critical to delivering successful micro-mobility services in their communities.
Measuring the Value and Sustainability of Micro-Mobility Programs
Every city is unique. The people, the cultures, the urban form, the institutional organization, topography, and even the weather impact the way in which transportation services function. While every conversation about micro-mobility is shaped by the influences of the local context, we have approached this project with the premise that we could nonetheless identify common themes that weigh on the minds of the people in any city. These themes are the essential elements that contribute to providing local communities the best possible successful micro-mobility program, including success with respect to the environment, economy, and social well-being. We believe that, regardless of the local context, there are a set of universal strategic goals that every city can agree are important to realize a sustainable micro-mobility program.
In our collaboration with cities and operators experiencing micro-mobility first-hand, as well as other authorities and stakeholders closely connected to the management of micro-mobility programs, we have derived the following twelve universal strategic goals:
The goals were established to allow our discussions to focus on specific metrics that would be useful in better gauging the success of local micro-mobility programs.
The 12 Strategic Goals & Associated KPIs
In relation to the goals, we have suggested a range key performance indicators (KPIs) that can be used to gauge the progress of an individual city and to allow basis for benchmarking across cities.
Leave your comment below, or reply to others.
Please note that this comment section is for thoughtful, on-topic discussions. Admin approval is required for all comments. Your comment may be edited if it contains grammatical errors. Low effort, self-promotional, or impolite comments will be deleted.
Submit a Comment
Read more from MeetingoftheMinds.org
Spotlighting innovations in urban sustainability and connected technology
Middle-Mile Networks: The Middleman of Internet Connectivity
The development of public, open-access middle mile infrastructure can expand internet networks closer to unserved and underserved communities while offering equal opportunity for ISPs to link cost effectively to last mile infrastructure. This strategy would connect more Americans to high-speed internet while also driving down prices by increasing competition among local ISPs.
In addition to potentially helping narrow the digital divide, middle mile infrastructure would also provide backup options for networks if one connection pathway fails, and it would help support regional economic development by connecting businesses.
Wildfire Risk Reduction: Connecting the Dots
One of the most visceral manifestations of the combined problems of urbanization and climate change are the enormous wildfires that engulf areas of the American West. Fire behavior itself is now changing. Over 120 years of well-intentioned fire suppression have created huge reserves of fuel which, when combined with warmer temperatures and drought-dried landscapes, create unstoppable fires that spread with extreme speed, jump fire-breaks, level entire towns, take lives and destroy hundreds of thousands of acres, even in landscapes that are conditioned to employ fire as part of their reproductive cycle.
ARISE-US recently held a very successful symposium, “Wildfire Risk Reduction – Connecting the Dots” for wildfire stakeholders – insurers, US Forest Service, engineers, fire awareness NGOs and others – to discuss the issues and their possible solutions. This article sets out some of the major points to emerge.
Innovating Our Way Out of Crisis
Whether deep freezes in Texas, wildfires in California, hurricanes along the Gulf Coast, or any other calamity, our innovations today will build the reliable, resilient, equitable, and prosperous grid tomorrow. Innovation, in short, combines the dream of what’s possible with the pragmatism of what’s practical. That’s the big-idea, hard-reality approach that helped transform Texas into the world’s energy powerhouse — from oil and gas to zero-emissions wind, sun, and, soon, geothermal.
It’s time to make the production and consumption of energy faster, smarter, cleaner, more resilient, and more efficient. Business leaders, political leaders, the energy sector, and savvy citizens have the power to put investment and practices in place that support a robust energy innovation ecosystem. So, saddle up.
It appears that you have not included race, ethnicity, disability, and low income status under “Equity.” You should have.
Hi Marc, you are correct that the article above does not explicitly address the equity elements you listed. We will be sure to take these into consideration as we work with specific communities to develop suitable KPIs. Your feedback is appreciated, thanks! -ian
Ian, management and costs are measured with the same KPIs? or, was it a mistake on the costs’ ones?
Hi Pedro, thanks for your comment. And thanks for catching this error. We will work to get this edited. Meantime, here are the correct KPIs for costs:
Proposed KPIs to measure costs:
• Elements that are considered in the overall
program costs to the city
• Cost of the program to the city per ride
• Cost per ride for operators
• Pricing structure
I am Carla Giaume, a master student in Local Economic Development at the London School of Economics. I found your study extremely interesting, especially the methodology you used to asses the topic.
I was wondering if I could have access to the final report you published and to the data you used for your results. I am writing my master dissertation on the topic of micro-mobility and e-scooters and these data could be really helpful for me.
Thank you in advance for your help.
Hi Carla, thanks for your comment. The final report can be downloaded here:
Hi Carla, sounds so interesting your study. Have you finished writing? Could I have access to it?
All the best.