The leaders of urban transit authorities and public transport agencies now recognize the need to push simultaneously on several fronts: reduce costs, reduce environmental impact, enhance customer and driver safety, and provide improved passenger services. These leaders are under severe pressure to provide superior passenger services: wi-fi, passenger information systems, and smartphone apps, just to name a few. This means that they must learn to offer a passenger experience that competes with other transportation modes and private transportation companies.
Digitization continues to plough its way through whole industries, changing such old worlds as retail and finance in ways big and small. In the world of mobility and transport, a number of forces are driving massive shifts in the expectations and the needs of those who run or use our transportation systems: commuters, shippers, and many more.
We’re only just starting to see the outlines and contours of the big changes underway. The shifts now taking shape are being propelled by advances in technology, shifting socioeconomic factors, and public policy.