About David Block-Schachter and Beaudry Kock

Beaudry Kock is Head of Product, Customer Technology at the Massachusetts Bay Transit Authority (MBTA).

David Block-Schachter is Chief Technology Officer, Customer Technology at MBTA.

Bus Stops and the Future of Digital Placemaking

As two officials of a distressed public agency facing down the consequences of a long history of underinvestment, we are acutely sensitive to the need to get things done on a budget. We are also technologists, which brings us to the idea and potential of digital placemaking for mobility infrastructure: the repurposing of web, mobile and other software and hardware tools to bring new value to the places around the physical nodes and artifacts of the transit system.

Digital tools are often limited to a public engagement role in placemaking. We believe that they can play an important role in transit agency efforts to make its physical infrastructure work better for people.

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